Babies R Us Warning
We received a baby gate for a gift and it did not work out. We did not however have a receipt or gift receipt. No problem, I just thought they would give me store credit. NOPE! The gal and her manager said no receipt, no return. I was shocked by the attitude he displayed. I pointed out to him that the sign hanging on the wall states returns w/o receipts require a valid drives license. To no availe did that work. I then left, after he walked away from me first. I call corporate twice, the first time they said sorry, the second time they stood up for their manager. A few days past and I called manager mike to see what we could work out, he refused, and refused to acknowledge the policy stated on the wall and the b r us website.
A few more days passed and I received a call from corporate and the guy first appologized then reamed me a new one about there policy and said NO return.
There are lots of baby product stores in the world, and I will spend my money at them. I only write this to make you aware of the crazy folks at Babies R Us.
They did not try to claim that the gate did not come from their store as it has at least three b r us labels on it.
posted by Carla @ 9:57 PM
5 Comments
5 Comments:
I would be SUPER po'ed! That is just crap! That is the same with Best Buy they are just as mean and rude. As a result we no longer shop there. I don't understand it...the places want your business but then they don't do anything to try to right their wrongs and keep you as a customer...ugh...
I think in this economy stores that are taking this sort of stance on customer service may be going down the drain.
When I had my baby 1.5 years ago, the same thing happened to me. Several people bought items at Babies r us that were not on my registry and did not give me the receipt. So I went to take them back and they would not let me. They said I could if it was on my registry and no receipt, but why would I return something I wanted in the first place!! ( i guess if was a duplicate ). I guess the real issue, for me, is please give the gift receipt when giving a present.
But I agree, there are many other stores that don't give you a hassle
I gave up on BRU and TRU a couple of years ago. Their customer service is horrible. Target and Walmart are not too far behind, with only two no receipt returns in a one year period. However, I guess they have to find some way to stop people that abuse their return policies.
Resolution: I had to make a trip to a town with another BRU, I returned it there, without incident!
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